| Recently, a
Kwik-E-Mart opened around the corner. You know, the
one from the imaginary world of The Simpsons?
Of course the clever branding is not lost on me.
Still, I'm fascinated that Kwik-E-Mart is a "real"
venue—that the Geico Cavemen have their own
sitcom and fictitious TV-character blogs are things
that real viewers can comment on.
Somewhere between singing along with the intro to
a kitschy TV classic to jonesing for our "Crackberry,"
it has already happened. You don't have to be a Twitter-head
or a Second-Lifer to see the melding of your real
and virtual experiences into one.
Our consciousness is increasingly occupied by the
same mental constructs in both the physical world
and the virtual media and communication world we all
relate to and connect with. In other words, we are
all living in VirtuReality, the experiencing of both
the real and virtual at the same time, characterized
by the following:
• Non-linear experiencing of time and place
in multiple dimensions
• Hyperlocal connecting of physical objects
with virtual identities and vice versa
• Digitizing our actions toward understanding
the impact of our decisions
Each time you think about a brand, relate to a celebrity
as if you "know" them, believe the value
of your investments based on "imagined"
future earnings, communicate with a screen or a fancy
piece of wired plastic, wish you could "undo"
or "rewind" a physically real experience,
you are in essence merging your mental constructs
of meaning into VirtuReality.
The Nonlinear Experiencing of Time
We're all familiar with reruns of episodic television,
"retro" fashions and products, pop culture
references being more common than historical ones,
and bygone eras forever captured on celluloid, vinyl,
and now digital music and video. But what happens
now that we're all media producers?
The effect of recordable experiences by anyone and
everyone seriously puts chronological consciousness
in question. Today, TV Land viewers can already transport
themselves to the past in two dimensions, so what's
the compounded effect of multi-dimensional, multi-sensory
experiences widely available?
The proliferation of Lifecaching, along with technologies
like Brain-to-Computer UIs, geotagged innovations
like Photosynth, essentially change how we experience
any given time and space through input from everyone.
As long as an experience has a recorded reference
point, the reality of being able to transport yourself
with any time and space known to anyone is soon becoming
a readily available reality.
Even before that happens, just consider our use of
hyperlinks now. Isn't a link both the past (produced
earlier) and the future (outcome dependent on your
decision to click or not click) to arrive at the present?
The Hyper-Connecting of Our Physical Reality
Bruce Sterling's visionary article in a recent
issue of Wired is not that far from the reality now
being cultivated. As more physical locations are referenced
with data points such a Google Earth and related mapping
mash-ups, the real and virtual increasingly coexist
on the same conscious plane.
RFID and smart dust-tagged objects are no longer
science fiction but factual matters of efficiency
from enterprise to households. When things in the
physical world have virtual counterparts and vice
versa, the mental and physical constructs not only
interrelate but become interdependent on each other.
For example, in a hyperlocal world, your decision
to buy something or patronize a restaurant might very
well be dependent on the "vibe" you sense
from multitude of geotagged reviews for that particular
physical entity. Just as our natural ecosystem negotiates
supply and demand to maintain homeostasis, a world
with connected spaces and objects represent the same
for the market ecosystem. That brings us to next emerging
phenomenon.
Understanding the Measurable Impact of Our
Decisions
Both real and virtual real-time information connected
to points of reference, lets us better understand
the impact of our decisions. We are actually living
through that right now.
We can check our account balances on the mobile,
monitor the response to our creative output on social
networks, buy services like Airfare based on real-time
supply and demand, and even our carbon footprint at
each purchase point. And that's only the beginning.
Soon, the idea of advertising becomes replaced by
the idea of recommendations by someone whose agenda
you can verify by a multitude of measurable factors.
Advertisers can no longer say one thing and do something
else. That's over. It's over because the next generation
of collective decision making tools like Vosnap, Digg,
Rapleaf and Attap's Riffs can instantly tell
us whether or not it's true.
Marketing 3.0: Innovating Ahead of Change
A digitized, virtualized physical world not bound
to a fixed timeline consciousness, and with the ability
for individuals to make intelligent networked decisions,
throws more than a few currently accepted marketing
paradigms out of whack.
Concepts like "segmenting" and "targeting"
become nearly impossible with exponentially increasing
variables of intersecting timeline, location, mood,
intent, and more... compounding the difficulty of
executing on previously acceptable marketing thinking.
While some symptomatic fixes focus on more clever
ways of trying to hold on to what used to work, the
adaptive approach may be to rethink what's really
next.
First, in a VirtuReal world, there is no online or
offline. There are no real distinctions between business
model, brand, or competitive strategy. There are only
connections and meaning. Human nature and the nature
of systemic connection design are the only constants.
In a VirtuReal world, thoughts are the ultimate drivers
of reality. Imagine how our thoughts (virtual) equal
actions (real), and then translate that into a collective
thought effecting collective action for real time
supply and demand. In other words, how we collectively
"feel" about something now becomes more
important than ever to determine whether or not that
"something" survives in our market ecosystem.
The real focus now should be on how your brand provides
value to the system by design, communicates just-in-time
by vibe, and understands how it is experienced in
both virtual and real contexts.
Systemic Value By Design
In a VirtuReal world, people are not going to come
to you, you have to make your offering available to
fit into how they personalize and subscribe value
for themselves.
The real value is enabling the connections, not managing
the content. The open APIs of Google Maps and Facebook
are examples of this in action. Plaxo is a contact
and task management brand that also does this well.
When your contacts are Plaxo members, you don't have
to worry about ever updating their contact info; the
design allows for each member to update their own
info, the end value of which is a "self-updating"
address book.
A good design like this Moving Earth widget, which
connects seamlessly to any customizable user space,
should be the de-facto standard to play in VirtuReality.
Virtual and real goods need to move seamlessly in
market spaces based on collective mood or "vibe,"
much like the ideology we hold in our heads affect
the ideas we accept or reject. Design of the system
is critical to ensure survival where access is open
and the real and virtual are indefinitely connected.
A bad design example is like the inventory updating
models of Expedia, which are potential dinosaurs as
long as they require manual updates of third-party
info marked up from their original suppliers.
In a VirtuReal world, the first question for any
service or product is its relative value to market
ecosystem. If it is not a symbiotic relationship,
and it causes friction within the system, the system
(the connected collective of all of us) will eventually
reject it.
Tuning in to the Network Vibe!
As our inboxes and RSS readers fill up with increasing
frequency, our ability to consciously read, evaluate,
and act become much too tasking for our cognitive
limits.
Brand experiences that can enable us to manage our
participation at a "gut" level stand a much
better chance at connecting with us—more so
than those brand experiences that require our conscious
attention.
The idea of Awareness=Relevance is not only tired
but also less likely to succeed when repetition in
our attention limited mind-spaces actually generates
more indifference than interest. Instead, it's about
action relative to circumstance and "mood."
This is where virtual "vibe" rules, and
physical reality conforms to it.
Microblogging like Twitter or Pownce, or one-click
commenting like Click Comments may seem like idiotic
ramblings by people who have too much time on their
hands, or gross oversimplifications, but their growing
popularity is an undeniable indicator of the importance
of gauging "vibe" within a network of our
connected peers.
This does not mean that thoughtful communications
are replaced by rapid, pulsating forms of communications;
rather, these simplified "feelers" over
time allow us to act on what is the most meaningful
without getting drowned in information.
Living in Multi-Dimensional Contexts
Regardless of the seemingly limitless potential of
the virtual world, the real driver of change is first
and foremost human desire. Human desire cannot get
fulfilled from virtual experiences alone, otherwise
online porn would kill men's desire for real sex.
Similarly, watching Food Network or the Travel Channel
increases the desire to try new recipes and visit
new places, not satisfy them. Our primitive hardwiring
simply prevents us from infinitely expanding the virtual.
In VirtuReality, the more engaging the virtual experience
is, the equivalent is expected in the physical world
and vice versa.
The Apple Genius Bar, Starbucks Hear Music Stores,
Circuit City 24/24 Reserve and Pick Up, and these
shop offline/buy online stats are today's living examples
of business models capitalizing on the emerging VirtuReality.
The next generation of brands to survive and thrive
in VirtuReality may need to adapt even more quickly
and reinvent business model and brand value on the
fly according to the network "vibe" of the
moment. Influencing vibe may become the predominant
activity of marketers over the mass market paradigm
of "messaging" which is already dying an
uneventful death.
Still, as long as our desire to communicate, interact,
exchange, and learn from each other remain, commerce
will continue to be the unifying factor. Although
commerce is independent of ideology, politics or religion,
it is not independent of change.
So What does VirtuReality really change?
We know that our hardwiring simply won't allow us
to accept the virtual as a substitute for the real
and vice versa. As our mental and physical constructs
get blurred, influencing "vibe" will likely
put the desire for peace of mind at the top of the
list.
However, the key aspect of living in VirtuReality
is understanding the limitations of both the virtual
and real within our collective consciousness. As virtual
experiences get more immersive and as real items and
locations have measurable data and "vibe"
attached to them, what we think about and how we think
about them will play a much larger role than ever
before.
Our points of reference to share common contexts
will change much faster than ever before. The prior
example of pop-culture references' being more relatable
than historical ones is a clear indicator of that.
Especially when time, place, and collective "feeling"
can instantly turn those points of reference into
a soup of confusing information.
But as long as we know that we can't share meaning until
we've shared context, we will look for ways to connect
on common contexts even if it means shedding some tried
and true mental constructs from the past. The human
need for connecting on shared meaning is not going away
anytime soon, and if we can truly embrace VirtuReality,
a world of infinite possibilities awaits... Ray Podder is an entrepreneur,
brand strategist and designer based out of Los Angeles,
California. Contact him via the GROW
blog. |