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Marketers
experience painful push-backs from consumers from
time to time. An on-going barrage of commercials and
advertising in all media are increasingly being viewed
as anything from minor irritants to major interruptions
in many instances. Or, they’re just being ignored.
The message is being driven home. Marketers are increasingly
questioning their dollar allocations in traditional
media venues, as they search for newer, more creative
ways to engage the consumer. Given today’s highly
interactive society, it’s time to rethink how
to connect with the consumer in more meaningful ways.
Traditional advertising is a one-way street. We’re
not advocating a cessation to all advertising, but
it might be time to pull back some of the advertising
spend, reassess it and evaluate what other channels
might be used to engage consumers in dialogue. What
do human beings respond best to: being talked at,
or being actively engaged in a two-way conversation?
Consumers have shown a willingness to interact with
company brands in an interactive manner. Two-way conversations
accomplish that.
Let’s face it, social networks and Web 2.0
may be all the rage in business speak these days,
but marketers have to ask themselves if the cost and
commitment of launching these kinds of initiatives
are worth it. Since this is still a brave new world
lacking meaningful metrics, some companies are loath
to get in too deep. Or they’re not sure which
interactive avenues to take yet. So how about the
idea of launching forms of social media that offer
some form of entertainment value? These might yield
the best marketing results.
Savvy marketers are setting up blogs that enable
consumer conversations to happen easily and naturally.
If blogs are perceived to be true communication channels,
sans conventional advertising pitches, they can become
very active, and well-received. Proactively engaging
consumers in two-way conversations within company
blogs can reap real rewards. As consumers talk to
marketers and with each other, they share their brand
experiences, and all become influencers in a deepening
relationship. Smart marketers will take heed of criticisms,
observations and expressed customer desires and act
on them. Check out sites like www.dellideastorm.com
to see what we mean.
While consumers understand they are being marketed
to, if their online brand experiences are memorable
ones, they are likely to have a positive response.
Besides, there is a perceptive difference between
the notion of being “interrupted” vs being
“invited” to have a potentially enjoyable
experience, isn’t there? So how about inviting
consumers to play a branded interactive game? We all
love to be entertained.
Advergames can be very entertaining and examples
of well-designed ones abound. LifeSavers Candystand.com
offers many different kinds of interactive games that
meld brands and promotions with entertainment. Branded
interactive games are a fact of life on the Internet,
and are as diverse as brands themselves. MTV, ESPN,
PepsiCo, Yahoo!, Mattel and Campbell’s all have
well-designed advergames on their sites.
The beauty of Web 2.0, including the use of branded
advergames, is that there are multiple platforms that
can be employed to get marketers’ messages out,
besides the Internet. In fact, smart marketers are
using wireless, videogame consoles, CD-ROM and kiosks,
as well.
Bringing out the Enjoyment Assets™ of brands
has always been a powerful consumer motivator. Ultimately,
the fight for mindshare is ever more contested and
increasingly important. The fusion of brands to their
products must also be cemented in the consumer’s
mind. A tall order. With every consumer product company
looking for the right angle to focus on, and the right
approach to forging lasting connectivity to the consumer,
providing entertainment, aka, enjoyment to that consumer,
is well worth consideration and some experimentation.
Given the complexities of marketing in today’s
highly interactive, quick-click world, and getting
the message across cyberspace where thousands of competitors
are vying for attention and mindshare, is no small
feat.
Interactive media is increasingly blurring the lines
between traditional advertising and entertainment,
and if well done, consumers become very engaged with
the brands they interact with. Using blogs, podcasts,
advergames and other interactive vehicles also affords
marketers opportunities for storytelling. Everybody
likes a good story. In fact, the dissemination of
facts, figures and information might be necessary,
but it’s hardly exciting, or entertaining. Storytelling,
on the other hand, presents listeners with an opening
premise, engages them, presents the facts within the
framework of a great story, and ends with a real conclusion.
It creates an opportunity to share very human experiences.
Tell us that isn’t connecting!
One of the hardest things marketers are grappling
with, in my view, is the fact that they have less
and less control over their brands. Scary proposition,
that. As consumers take over and define brands, freely
discussing their perception of them with other consumers,
it is increasingly difficult for marketers to shape
their brand images as they would like to. As they
have done in the past. Control has been ceded to the
consumer more and more, thanks to our interactive
world. So look at it this way: interactive social
marketing allows for shared control, marketers in
tandem with consumers.
So doesn’t it make sense to engage the consumer
and deliver positive, enjoyable experiences that will
lead to deepening relationships with brands? Won’t
that shape enduring, positive brand images with consumers—the
kinds that marketers dream about?
Ted Mininni is President
of Design Force, Inc., the leading brand design consultancy
to consumer product companies with Enjoyment Brands™.
Ted has two decades of experience in brand consulting,
package design and consumer promotion design. His
consultancy, Design Force helps their clients market
brands that deliver positive, gratifying experiences
to consumers. Their expertise lies in emotionally
connecting consumers to brands by creating compelling
visual brand experiences, which motivate purchase
decisions. www.designforceinc.com.
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